It all started with BPOs that provided non-voice and voice-based services for their offshore clients. The purpose of hiring BPO was achieving cost efficiency and handling workflow during peak volume. The BPO industry has matured and grown since then. It has brought under its wings multiple different service offerings that help businesses worldwide.
These range from providing tech support to managing their finance, human resources, and accounting services from an offshore location.The market for non-voice services is wide and is expected to grow faster as it is still in the growth stage, unlike voice-based services which have reached its pinnacle of growth. However, many services such as BPO, Recruitment outsourcing, Social media etc.